Full Time Virtual Assistant for Cleaning Service

Job Description

We are a US-based house cleaning company looking for a full-time, home-based customer support agent to  work with our customer support & sales department. 

Your daily responsibilities would include: 

1. Send a daily report detailing completed and ongoing tasks. 
2. Make outbound calls to convert clients to booking services.
3. Take inbound sales calls, customer requests and/or complaints and make outbound calls.
4. Respond to customer questions via phone call, email, live chat, Facebook messenger, or SMS
5. Provide service quotes & make sure to do a follow up with the leads. 
6. Book new jobs, reschedule &/or update service jobs in our booking calendar system.
7. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives 

We are invested in our agent’s success. You will go far if you are: 

– A fast learner 

– A great communicator 

– Calm and collected under pressure 

– Can help us optimize our current processes 

– Be a self-starter 

This is a full-time position. You need to have excellent English skills.  

Work hours are Monday to Friday 8:00 am to 4:00 pm, Saturday 8:00 am to 2:00 pm Pacific Standard Time  $4.00/hr. to start, with raises every 6 months, and performance bonuses every 3 months 

If accepted, you will be provided with training to help respond to customer queries via phone call, email, live  chat, Facebook messenger, & SMS.

I look forward to working with you! 

Wage Salary: $4.00/hr. 

Email: officemanager@jays1stopcleaning.com 

Contact Person: Gabriela